Jarman International’s Train to Globalize team conducted training for members of Japan Airlines (JAL) European region in London from September 14 to 18, 2026. JI has worked with JAL for eight years to provide global leadership and cross-cultural development programs, usually held in Tokyo to date; the London-based training represents an expansion of the programs.
JAL is supported by an increasingly international workforce and operates in environments where Japanese and local business cultures need to work together effectively. The London programs — consisting of Global Leader Basic Plus, Global Leader Advanced Plus, and Cross Culture Difference — were designed specifically to support JAL employees working in the European environment through further developing their ability to communicate, collaborate, lead, and solve problems across cultures.
Topics covered included cross-cultural communication, self-awareness, leadership, teamwork, listening and feedback, discussion and presentation skills, problem identification and problem solving, logical and critical thinking, and practical workplace situations involving Japanese and European expectations.
A major emphasis throughout the programs was practical applications and group discussions. Participants were encouraged to discuss real workplace experiences, exchange perspectives, participate in role plays, and consider how they could apply what they learned immediately in their own working environment.
The team — led by Jarman International Partner and Head of Train to Globalize Austin Auger with support from JI Core 50 members Kjell Yadon and Paul Walsh — designed, customized, and delivered the programs in close cooperation with JAL.
“After working with JAL in Japan for many years, it was especially rewarding to bring our training to Europe and work directly with the JAL European region team. What impressed me most was the participants’ openness to sharing their experiences and challenging themselves to think about how Japanese and European approaches can work complement each other,” Austin reflected on the London training.
He added that one key message he hopes participants take from the training is that success in a global organization is not about abandoning one culture in favor of another, it is about developing the ability to understand different perspectives, adapt when necessary, and bring out the best in people regardless of their cultural background.
It is with this mindset that JI will continue developing programs that support Japanese organizations and their employees as they operate in increasingly global environments, and we are honored to have had this opportunity in London to further evolve our training content together with JAL.