International ambassadors to Japan, including those from the United Republic of Tanzania, Singapore, Liberia, Rwanda, and more, periodically meet with Japanese government representatives to engage in meaningful discussions.

On June 17, Head of Train to Globalize (educational service) at Jarman International, Austin Auger, was invited as a speaker to share his expertise on cross-cultural communication. Auger reflects on his reflection as follows:

“I was deeply honored and grateful for the opportunity to present insights regarding my specialty of successfully navigating intercultural differences. We particularly focused on the aspect of communication, and its impacts on business transactions between Japan and the ambassadors’ respective countries. The session was interactive, and we discussed various scenarios, exploring ways to achieve win-win situations for successful business ventures. I am sincerely thankful to the ambassadors and dignitaries for their active engagement and keen interest to further strengthen partnerships and achieve even more effective collaboration.” 

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“To me, JAL represents an international company that is constantly striving to improve its business practices by better understanding various cultures and providing world-class services to its ever-changing and ever-expanding clientele”, says Auger.

With support from Mark Tofflemire, Fukiko Yoshino, Kayoko Saito, Melissa Henrique and a short presentation on Japan’s accelerating domestic internationalization by Jarman International’s CEO Ruth Marie Jarman, Austin began with a self-assessment test so that participants could gain a deeper understanding of their own talents. The team then engaged participants with lectures, group activities and communication challenges. Based on Austin’s fundamental training philosophy of “soar with your strength”, he provided insight and guidance on the leadership and communication skills to further success in their diverse and exciting organization.

Auger further reflects on the experience saying, “we have had the opportunity to assist JAL for the past six years, and I have witnessed their positive transformation in addressing client shifts while also meeting the culturally diverse demands of their employees. I really enjoy interacting with JAL’s participants from around the world because they are so dedicated and eager to do their best to improve the company. I am very grateful for the opportunity to share the knowledge I have gained from my experiences around the world and over many years.”

It is an honor for Jarman International to have been able to support JAL over the past several years and we look forward to opportunities to continue work with this excellent organization in the near future.

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In March 2023, Jarman International was honored to be invited to speak at a series of seminars held by client company, Cosmo Energy Holdings Co., Ltd., as part of their DX and Internationalization Forum.  The forum kicked off with a session led by JI CEO, Ruth Marie Jarman, which was followed by two seminars spearheaded by JI Core 50 consultants, Melanie Brock and Violet Pacileo.

In these times of drastic change, companies, organizations, and their employees are being forced to undertake a variety of shifts, such as globalization, changing work styles, embracing diversity, and digital transformation (DX).

To empower Cosmo Energy employees to respond quickly to this new era in which existing values and business models alone will not suffice, the three JI members spoke on the theme of “Drastically Changing Japan and the World: Tools to Boost Your Ability to Respond to Change,” with a focus on communication, diversity, and the ability to take action.

In the first session on communication, Ruth highlighted the current state of globalization in Japan, the country’s strengths as viewed from an international resident’s perspective, and how to improve your communication skills by putting thoughts into words.

In the second session on diversity, Melanie spoke about how to recognize and respect the diversity of individual employees and customers as well as the subsequent benefits of doing so, keeping in mind that diversity encompasses various differences, including age, gender, race, and neurodiversity.

In the third session on the ability to take action, Violet focused on how to motivate yourself and lead others when taking on challenges – an indispensable skill to have in times of drastic change. During her talk, she also touched on the unconscious bias that employees should be aware of when taking on new challenges, while sharing examples of the different activities that she herself has undertaken. This session was highly interactive since it was the last one in the series and the content was partially linked to the themes of the previous two seminars, with Violet receiving many questions from participants.

Ms. Noriko Rzonca, Chief Digital Officer (CDO) of Cosmo Energy Holdings, shared some opening remarks during the forum’s first session, where she emphasized how having such a powerful lineup of female speakers who embodied the theme of the forum serve as guest speakers was a wonderful coincidence given that International Women’s Day (March 8) fell during the seminar series. We are truly grateful to have been given the opportunity to take part in this important event.

We hope that the forum helped Cosmo Energy employees develop an international mindset and be better equipped to respond to the era of drastic change, and that they will apply what they learned in each session to their work and daily lives.

We look forward to their continued success in the future!

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Jarman International is delighted to have our recent seminar on “Nurturing Global Personnel” for representatives from Shizuoka Prefecture featured in the Sustainable Japan by the Japan Times Gallery for September. We are proud that our team of staff and JI Core 50 consultants continue to support regions with their globalization efforts as Japan looks to once again welcome inbound tourists and cater to the diverse needs of international residents in a post-COVID era.

Read more about the seminar HERE.

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During the seminar, JI Project Manager Paul Walsh spoke about “The Potential of Central Shizuoka and Strategies for Attracting Inbound Tourists,” while JI Partner Austin Auger focused on the topic of “Cross-Cultural Communication.” The presentations were followed by a lively group discussion where participants were given the challenge of coming up with an itinerary for a tour introducing local attractions.

Shizuoka is a high-potential region with many places that make for great visual content. We hope we helped many local officials develop a more global way of looking at things, and that they will apply what they learned as they develop and implement strategies for attracting people from around the world to this wonderful prefecture.

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